Jan 2024 – Sep 2026
Los Angeles
Senior Website Product Manager
BlackLine
Led launch of AI Answer Engine for blackline.com from 0 -> 1, from problem framing to pre-launch validation. Scoped the responsible AI framework, set accuracy thresholds and acceptance criteria, and tested retrieval quality before release.
Defined how Answer Engine would be judged after launch: answer quality, task completion, trust signals, and adoption.
Owned blackline.com roadmap end to end, balancing user needs, regulatory requirements, and technical constraints across several workstreams with development partners. Reported product and KPI performance to the executive team. Conversion improved 12% year over year.
Worked with Engineering, Legal, Privacy, and Trust teams on data privacy and responsible AI requirements. Ran Scrum delivery (backlog, prioritization, refinement) and developed launch strategy with GTM teams, covering segmentation, positioning, and sales enablement.
Ran customer discovery, stakeholder interviews, and workflow mapping to turn ambiguous problems into requirements and
measurable success criteria.
Jul 2021 – Jan 2024
Pasadena
Product Manager
Bluebeam
Managed Studio, Bluebeam's cloud collaboration product for AECO professionals. Owned the product vision, backlog, and long-term prioritization with Design and Engineering.
Led platform modernization through a SQL-to-cloud migration and microservices architecture, improving scalability 75% and response times 45%. Audited system dependencies with engineering, designed technical solutions, and sequenced multi-phase delivery across engineering, design, and GTM.
Led the end-of-life strategy that retired 8 legacy products and moved customers to SaaS subscriptions. Supported a 64% increase in weekly subscription volume.
Cut Tech Support cases from incomplete account creation by 40% through email design change, working with Design and Tech Support. Built products for distributed construction professionals, developing firsthand understanding of AEC workflows, document management demands, and reliability standards.
Collaborated with engineering teams to audit system dependencies, design technical solutions, and execute multi-phase delivery.
Sep 2019 – Jun 2021
Pasadena
Product Delivery Manager
Bluebeam
Supported the SSO core team on strategy, scope, and execution plans and facilitated its weekly meetings. SSO capabilities were delivered across the product suite. Ran user-journey mapping and helped prioritize the minimum viable feature sets.
Scrum Master for the CXI-Licensing team. Moved the team to one-week sprints, wrote team agreements, set WIP limits, and shared daily progress metrics. Team velocity rose 374%, and the team was asked to share its practices across the organization.
Led delivery across multiple agile teams, managing dependencies and sequencing across engineering, design, and GTM. Worked with Product Managers to turn roadmap items into sprint-ready work.
Jan 2019 – Aug 2019
London
Agile Consultant
Dept. for International Trade
Led an agile transformation for a cross-functional government team building public-facing trade services, aligning policy, content, and technology groups.
Supported delivery on the great.gov website in the run-up to Brexit, while guidance changed constantly. Published opportunities for
exporting firms rose 56%.
Mar 2018 – Jan 2019
London
Agile Delivery Manager
Tesco
Drove rapid pilot iterations using Scrum and Kanban.
Delivered Tesco's first end-to-end service design project, from Discovery to Live, aligned with business and user needs.
Leveraged customer analytics to guide backlog prioritization and optimize in-store experience.
Oct 2013 – Sep 2017
London
Digital & Web Services Manager
Bexley Council
Led a team of developers and content specialists. Led the end-to-end redesign of public-facing digital services for 250,000+ residents, using analytics, call-centre data, and user research to find the journeys that were failing.
Owned the product roadmap across multiple government departments and department heads, and technical teams with competing priorities.
Selected and implemented an open-source CMS (Drupal) after interviewing vendors.
EDUCATION
MSc, Comparative Public Policy
The University of Edinburgh (Honours) · 2012–2013
M.A., Philosophy & English Lit
The University of Edinburgh (2:1 Honours) · 2007–2011
European Baccalaureate
European School of Brussels III (83.88%) · 1999–2006
CERTIFICATIONS
Certified Scrum Master
Scrum Alliance · Jul 2017
PRINCE2 Foundation & Practitioner
Axelos · Dec 2014–Feb 2015