BlackLine — AI Answer Engine
Shipping a production AI Answer Engine for a fintech audience, responsibly
Impact: Built 0 → 1, with accuracy thresholds and acceptance criteria defined and validated before release
Leading a generative AI feature for BlackLine.com meant earning trust before earning adoption because the platform serves finance and accounting teams who can't afford confidently wrong answers.
I defined and led the AI Answer Engine project from 0 → 1, starting with the responsible AI framework: scoping what the system should and shouldn't answer, and establishing model accuracy thresholds and acceptance criteria before feature work began.
Because the product sits on retrieval-augmented generation, validating retrieval quality was central to the work. I built out the acceptance criteria and evaluation process used to sign off on the system before release. Getting there required working as the central point of alignment across Engineering, Design and Legal, navigating data privacy regulations and responsible AI requirements together, and reporting product and KPI performance directly to the Executive team.
BlackLine — Website Roadmap & Conversion
Owning blackline.com end to end, from roadmap to conversion
Impact: 12% year-over-year conversion increase
Owned the blackline.com roadmap end to end, balancing user needs, regulatory requirements, and technical constraints across development partners, and reports product and KPI performance to the executive team.
At BlackLine I owned the blackline.com roadmap end to end, balancing user needs, regulatory requirements, and technical constraints across several workstreams with development partners. I reported product and KPI performance to the executive team, ran Scrum delivery on backlog, prioritization, and refinement, and worked with GTM teams on launch strategy, covering segmentation, positioning, and sales enablement. During my time, I led a 12% increase in conversion rate year over year.
Bluebeam — Studio Platform Modernization
Modernizing the platform underneath a high-volume construction SaaS product
Impact: 75% scalability improvement, 45% faster response times
Bluebeam's core AEC collaboration platform is used by construction project managers, superintendents, and document controllers to manage drawings, markups, submittals, and field workflows. Reliability and speed aren't nice-to-haves, they're the product.
I led platform modernization work built around a SQL-to-cloud migration and a move to microservices architecture, coordinating engineering, design, and GTM teams through complex dependency sequencing and multi-phase delivery.
That meant working closely with engineering to audit system dependencies, design technical solutions, and sequence a multi-phase rollout that didn't disrupt the distributed construction professionals relying on the platform daily, while building a firsthand understanding of the document-management demands and enterprise reliability standards their workflows required.
Bluebeam — SSO, Licensing, and Account Management
Building the identity and account-management foundation enterprise customers rely on
Impact: SSO delivered across the full product suite; 64% increase in weekly subscription volume; 40% reduction in Tech Support cases
Bluebeam's Studio platform relies on identity, licensing, and account-management systems working consistently across the product suite, the kind of foundational work enterprise customers depend on but rarely see. As Product Delivery Manager, I owned that work on two fronts.
I supported the SSO core team through strategy, scope, and execution planning, facilitating its weekly meetings, and SSO capabilities reached the whole product suite. I later led the end-of-life strategy that retired 8 legacy products and moved customers to SaaS subscriptions, supporting a 64% increase in weekly subscription volume, and cut Tech Support cases from incomplete account creation by 40% by working with Design
Bluebeam — Scrum Delivery Across Teams
Turning interdependent roadmap work into predictable, sprint-ready delivery
Impact: Increased delivery velocity 374% & authored an agile playbook adopted by 150+ colleagues
As Product Delivery Manager, my job was to sit between the roadmap and the sprint board, making sure ambitious, interdependent initiatives actually became work teams could reliably plan around and finish.
I led delivery execution across multiple agile teams building construction technology products, coordinating complex interdependent initiatives across engineering, design, and GTM. That meant partnering directly with Product Managers to translate roadmap initiatives into sprint-ready work, and actively managing the dependencies and sequencing that connected one team's output to another's input.
A large part of the role was unblocking, facilitating cross-team collaboration to resolve blockers, align competing priorities, and keep delivery consistent against shared objectives, so that Scrum teams could sustain a reliable pace rather than losing sprints to dependency surprises. I carried this same agile discipline forward into every product role since, most recently owning backlog grooming, prioritization, and refinement for Scrum teams at BlackLine, and I hold a Certified Scrum Master credential from the Scrum Alliance.